Shipping, Payment, Return and Taxes Policies

Shipping

  1. All products are shipped via United States Postal Service (USPS) Priority Mail.
  2. There is a flat fee of $6.00 per shipment. You may combine different orders if they will all fit in one of the pre-made packing solutions provided by USPS.
  3. If you wish to combine orders, you must send an e-mail within 24 hours by using the form provided here.
  4. There is no guarantee that we will be able to combine your orders in time to save on shipping.
  5. All orders are shipped within 48 hours of receipt of payment, excluding Sundays and USPS holidays on which they are closed.

Products

  1. Not all products on the Crown Miniatures of Portland (CMP) website are available for shipment, and will be stated as pick-up only (PUO).
  2. If, through written communication, you need to have a PUO product shipped, there will be an additional fee, to be determined by it’s appropriate size and weight.
  3. Shipping PUO items are done at the sole discretion of CMP.
  4. If it is agreed that a PUO only item will be shipped, you will assume all liability in case of damage by the USPS, which is the shipping service that will be used to send your item.

Payments

  1. All payments made on the CMP website are processed through PayPal. There are no exceptions to this policy.
  2. If you make an online purchase for an item to be picked up at one of the trade shows we occasionally vend at, you or your agent are responsible for picking up the item during the time the trade show is open. If you or your agent fails to arrive, the item will be restocked with a 30% charge for this service and you will be refunded the difference.

Returns

  1. If an item is damaged in transit, you have 72 hours to contact CMP about this damage, so that a claim may be filed with the USPS. Please take photographs of the item to expedite this claim.
  2. If the item you received was the error of CMP, please contact us also within 48 hours, and you will either be refunded the full purchase price plus shipping, or another item will be sent to you free of charge.

Restocking Fee

  1. All items are one-of-a-kind, and a result, when they are purchased, no one else will be able to obtain that item.
  2. In order to defer the cost of losing a sale on an item, a 30% restocking fee will be deducted from the sale, and the balance refunded to you via PayPal.
  3. CMP isn’t heartless. If there are extenuating circumstances beyond your control, contact us here.

Taxes

We are required by law to collect taxes on some shipments made outside the state of Oregon, where CMP is based. These will be automatically added at checkout.

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